Job Seeker Profile
HASSAN SIRAG
ActiveConcierge Supervisor
Dynamic Concierge Supervisor with extensive expertise in luxury hospitality and exceptional guest services. Skilled in team leadership, operational optimization, guest satisfaction, payroll administration, performance management, and cross-departmental collaboration.
♙ Professional Summary
Dynamic Concierge Supervisor with extensive expertise in luxury hospitality and exceptional guest services. Skilled in team leadership, operational optimization, guest satisfaction, payroll administration, performance management, and cross-departmental collaboration.
ⓘ Candidate Information
Current LocationDubai, United Arab Emirates; Uganda
ExperienceMay 2015–Present, with a listed employment gap from Mar 2020 to Nov 2021
Current PositionConcierge Supervisor
⚙ Skills
◎ Languages
English● ● ● ● ●Listed
Swahili● ● ● ● ●Listed
▣ Work Experience
Waldorf Astoria Dubai Palm Jumeirah, Dubai — Concierge Supervisor, Nov 2023–Present. Led concierge operations, coached and mentored team members, supported VIP and repeat guests, managed payroll and scheduling, coordinated with Front Office, Housekeeping, and F&B, and handled guest concerns and service recovery. Contributed to a 15% increase in guest satisfaction scores.
Waldorf Astoria Dubai Palm Jumeirah, Dubai — Concierge Agent, Feb 2023–Nov 2023. Welcomed guests, handled requests and communications, provided recommendations, arranged transportation, events, excursions, and special requests, and maintained knowledge of hotel facilities and local attractions.
Waldorf Astoria Dubai Palm Jumeirah, Dubai — Personal Assistant / Telephone Operator, Nov 2021–Feb 2023. Managed guest communications, coordinated with departments, maintained guest profiles using Opera PMS, and supported service recovery.
Fairmont Dubai, Dubai — Airport Greeter, Feb 2017–Mar 2020. Assisted VIP travelers, airline crew, and guests with special needs and supported airport procedures and passenger flow.
Fairmont Dubai Hotel, Dubai — Bellman, May 2015–Jan 2017. Delivered guest arrival and departure services, collaborated with concierge and front office teams, and provided information on hotel amenities and local attractions.
Waldorf Astoria Dubai Palm Jumeirah, Dubai — Concierge Agent, Feb 2023–Nov 2023. Welcomed guests, handled requests and communications, provided recommendations, arranged transportation, events, excursions, and special requests, and maintained knowledge of hotel facilities and local attractions.
Waldorf Astoria Dubai Palm Jumeirah, Dubai — Personal Assistant / Telephone Operator, Nov 2021–Feb 2023. Managed guest communications, coordinated with departments, maintained guest profiles using Opera PMS, and supported service recovery.
Fairmont Dubai, Dubai — Airport Greeter, Feb 2017–Mar 2020. Assisted VIP travelers, airline crew, and guests with special needs and supported airport procedures and passenger flow.
Fairmont Dubai Hotel, Dubai — Bellman, May 2015–Jan 2017. Delivered guest arrival and departure services, collaborated with concierge and front office teams, and provided information on hotel amenities and local attractions.
♧ Education
Islamic University in Uganda (IUIU), Kampala — Bachelor of Social Science, 2021. Thesis: Urban Poverty Dynamics; presented research at the 2021 National Sociology Conference.
Progressive Secondary School Kampala, Uganda — High School Diploma, 2006; graduated with honors.
Progressive Secondary School Kampala, Uganda — High School Diploma, 2006; graduated with honors.
♢ Certifications
LQA Star at Fairmont Dubai; Forbes Standards, Fairmont Dubai
▣ Software / Tools
Opera PMS
Interested in hiring this candidate?Get in touch with HASSAN SIRAG for more details.
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This candidate is Verified & ApprovedAll information has been reviewed and approved by our team.